SHIPPING POLICY

Last Updated: 15-07-2026

Thank you for shopping with Rooh Rajasthan. We are committed to delivering handcrafted products with the highest level of care and quality. Every order is carefully packed to ensure it reaches you safely and in excellent condition.

Order Processing Time

Since many of our products are handcrafted or customized, processing times vary depending on the product.

Ready-to-Ship Products

Orders are processed within 1–3 business days.

Handmade & Customized Products

Customized gift hampers, wedding gifts, corporate orders, engraved products, printed products, and made-to-order handicrafts typically require 3–10 business days for production before dispatch.

For bulk or wholesale orders, production timelines will be communicated after order confirmation.

Shipping Methods & Delivery Time

We partner with trusted courier companies to ensure safe and timely delivery.

Domestic Shipping (Within India)

Estimated delivery:

3–7 Business Days

Remote locations may require additional delivery time.

International Shipping

We proudly ship worldwide.

Estimated delivery times:

Express Shipping

5–10 Business Days

Standard International Shipping

7–20 Business Days

Delivery timelines may vary depending on customs clearance and destination country.

Shipping Charges

Shipping charges are calculated automatically during checkout based on:

  • Delivery location
  • Product weight
  • Package dimensions
  • Shipping method selected

Any free shipping promotions will be clearly displayed during checkout.

Order Tracking

Once your order has been dispatched, you'll receive:

  • Shipping confirmation email
  • Tracking ID
  • Courier partner details

You can track your shipment using the provided tracking number.

Packaging

At Rooh Rajasthan, packaging is part of the experience.

Every order is carefully packed using premium-quality packaging materials designed to protect delicate handcrafted items during transit.

Fragile products such as marble décor, wooden handicrafts, and premium gift hampers receive additional protective packaging.

Customized & Personalized Orders

Products customized with:

  • Names
  • Logos
  • Photos
  • Company branding
  • Wedding details
  • Special messages

are specially made for you.

Please review all customization details carefully before placing your order, as personalized items cannot be modified once production begins.

Delays

Although we strive to deliver within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Weather conditions
  • Natural disasters
  • Courier delays
  • Customs inspections
  • High seasonal demand
  • Unforeseen circumstances beyond our control

We appreciate your patience in such situations.

Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Broken
  • Incorrect
  • Missing items

please contact us within 48 hours of delivery.

Kindly include:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • Short description of the issue

Our support team will investigate and provide a suitable resolution.

Customs, Duties & Taxes

International customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT
  • Local government charges

Rooh Rajasthan is not responsible for delays caused by customs authorities.

Failed Delivery

If delivery cannot be completed because of:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Refused delivery

additional shipping charges may apply for re-dispatch.

Please ensure your shipping details are accurate before placing your order.

Bulk, Corporate & Wedding Orders

For:

  • Wedding gifting
  • Corporate gifting
  • Event hampers
  • Wholesale orders

shipping timelines may differ depending on order quantity and customization requirements.

Our team will provide an estimated dispatch schedule before production begins.

Need Assistance?

If you have any questions regarding your shipment, please contact us.

Store Name: Rooh Rajasthan

Email: roohrajasthan@gmail.com

Phone: 9664037963

Business Address: Hawa Mahal Rd, Malve Nagar, J.D.A. Market, Badi Chaupar, Jaipur, Rajasthan 302002

Customer Support Hours: 24 hours