Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at swatimeena2001@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at swatimeena2001@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at swatimeena2001@gmail.com.
Last Updated: 15-07-2026
At Rooh Rajasthan, every product is carefully handcrafted and quality-checked before dispatch. Customer satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility (India Only)
We offer a 7-day return or replacement policy for customers within India.
Returns or replacements are accepted only if:
- You received a damaged product.
- You received a defective product.
- You received the wrong item.
- Important parts or accessories are missing.
The issue must be reported within 48 hours of delivery, and the product must be returned within 7 days from the delivery date.
Products Not Eligible for Return
The following products are non-returnable and non-refundable:
- Customized or personalized products
- Wedding hampers made to order
- Corporate gifting orders
- Bulk or wholesale orders
- Products damaged due to misuse or improper handling
- Products returned without original packaging
- Products showing signs of use
Since many of our products are handcrafted and made specifically for you, we cannot accept returns for change of mind, personal preference, or incorrect orders placed by the customer.
International Orders
We currently do not accept returns, exchanges, or refunds for international orders.
If your international order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photographs of the product and packaging. Our team will review the issue and provide an appropriate resolution where applicable.
Return Process
To request a return or replacement, please contact us with:
- Order Number
- Full Name
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Our support team will review your request within 2–3 business days.
If your request is approved, we'll provide instructions for the return process.
Refund Process
Once the returned product is received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
Replacement Policy
If the product is found to be:
- Damaged during transit
- Incorrectly delivered
- Defective
we will provide a free replacement, subject to product availability.
If the same product is unavailable, we may offer:
- A similar replacement product, or
- A full refund.
Cancellation Policy
Orders can be cancelled only before they are processed or dispatched.
Once production has started for customized or personalized products, cancellation requests cannot be accepted.
If your order has already been shipped, it cannot be cancelled.
Return Shipping
If the return is due to our error (wrong, damaged, or defective product), Rooh Rajasthan will bear the return shipping cost.
For returns approved for any other valid reason, return shipping charges may be the responsibility of the customer.
Quality Assurance
Each product is handcrafted, and slight variations in color, texture, finish, size, or design are natural characteristics of handmade products. These unique variations are not considered defects and are not eligible for return or refund.
Contact Us
For return or refund assistance, please contact us:
Store Name: Rooh Rajasthan
Email: roohrajasthan@gmail.com
Phone: 9664037963
Business Address: Hawa Mahal Rd, Malve Nagar, J.D.A. Market, Badi Chaupar, Jaipur, Rajasthan 302002
Customer Support Hours: 24 hours (on text)
